EXCHANGE POLICY :
To guarantee that you are fully satisfied with your purchases, we are happy to exchange within 15 days with a valid receipt. Returned item’s condition must be unworn, unused with all price tags plus barcodes intact along with the original packaging.
Inside Dhaka :
- NO ADDITIONAL DELIVERY CHARGE FOR EXCHANGE.
- Customer can exchange with any other product from Rave.
- For exchange customer must receive the delivery, make the payment and keep the product unused. Customer Care team should be informed by calling: +8809678221331 within 7 days of receiving the delivery.
- Customer has to mention size and color of desired product that they want to exchange with.
- We will send the exchanged product. While receiving the new product customer has to return the previous product to deliveryman.
- In case of exchanging with a product of higher value, additional amount must be paid during exchange delivery. In case of exchanging with a product of lower value customer will get partial refund in store credit that can be used for future purchases in our website.
- Customer can exchange any ordered product for 1 time only.
Outside Dhaka :
- If customer is from out of Dhaka, product must be returned to our office first via any courier service. After receiving the product we will send the exchanged product.
- Other terms and conditions will remain same as above.
- Unfortunately customer must pay additional delivery charge of Shundarban/ S.A Paribahan to return the product to our office. Rave will bear the cost of resending the exchanged product
Outside Dhaka :
For any further assistance feel free to contact us @+8809678221331 Sun to Thur (10 am -7 pm) and Fri (10 am – 1 pm). You can also email us here [email protected]. We will get back to you at the earliest possible time.