EXCHANGE POLICY :


    To guarantee that you are fully satisfied with your purchases, we are happy to exchange within 15 days with a valid receipt. Returned item’s condition must be unworn, unused with all price tags plus barcodes intact along with the original packaging.

    Inside Dhaka :

    1. NO ADDITIONAL DELIVERY CHARGE FOR EXCHANGE.
    2. Customer can exchange with any other product from Rave.
    3. For exchange customer must receive the delivery, make the payment and keep the product unused. Customer Care team should be informed by calling: +8809678221331 within 7 days of receiving the delivery.
    4. Customer has to mention size and color of desired product that they want to exchange with.
    5. We will send the exchanged product. While receiving the new product customer has to return the previous product to deliveryman.
    6. In case of exchanging with a product of higher value, additional amount must be paid during exchange delivery. In case of exchanging with a product of lower value customer will get partial refund in store credit that can be used for future purchases in our website.
    7. Customer can exchange any ordered product for 1 time only.

    Outside Dhaka :

    1. If customer is from out of Dhaka, product must be returned to our office first via any courier service. After receiving the product we will send the exchanged product.
    2. Other terms and conditions will remain same as above.
    3. Unfortunately customer must pay additional delivery charge of Shundarban/ S.A Paribahan to return the product to our office. Rave will bear the cost of resending the exchanged product

    Outside Dhaka :

    For any further assistance feel free to contact us @+8809678221331 Sun to Thur (10 am -7 pm) and Fri (10 am – 1 pm). You can also email us here [email protected]. We will get back to you at the earliest possible time.